What steps would you take to build or create empathy

One of the skills that is important in the user experience and understanding the customer is empathy. If you were working in a large organization as an analyst or a project manager in the healthcare informatics department, what steps would you take to build or create empathy? Do you have good skills in building empathy with others or is this something you can work on?

Purpose: One of the vital skills for informatics is emotional intelligence. This topic asks you to reflect on a characteristic of emotional intelligence: empathy.

Criteria: The discussion response should be a complete paragraph, which includes a topic sentence (main idea), a body sentence (an example, a clarification, contextual or supporting detail), and a wrap-up sentence (next steps, recommended action). See Writing a Paragraph for clarification.

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