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Interpersonal Conflict Communications

Interpersonal Conflict Communications

Interpersonal Conflict Communications

Write a 2–3 page article on interpersonal conflict. Define conflict and explain how communication behaviors and individual differences contribute to interpersonal conflict. Recommend a strategy for resolving interpersonal conflict.

Conflict is part of our daily lives. Preparing yourself with the needed skills to handle conflict enhances your interpersonal skills and relationships. To understand conflict, you must begin by knowing what it is and how it affects your life.

What is conflict? Why does it occur? What can be done to prevent it, and—perhaps more importantly—what can we learn from conflict? How can we transform conflict situations from negative to positive?

Conflict arises due to varied perspectives, belief systems, and values. It is natural and common to disagree and to experience conflict. However, there are important differences between constructive and destructive conflict. One tool for examining destructive conflict is what Hocker and Wilmot (2018) describe as “the four horsemen” of destructive conflict—criticizing, defensiveness, stonewalling, and contempt (p. 22).Communication behaviors also play a critical role in conflict. Krauss and Morsella describe four paradigms of communication (as cited in Coleman, Deutsch, & Marcus, 2014). These paradigms are encoding/decoding, intentionalist, perspective-talking, and dialogic.
Coleman, P., Deutsch, M., & Marcus, C. (Eds.). (2014). The handbook of conflict resolution: Theory and practice (3rd ed.). Hoboken, NJ: Wiley.Hocker, J. L., & Wilmot, W. W. (2018). Interpersonal conflict (10th ed.). New York, NY: McGraw-Hill.


Questions to Consider
To deepen your understanding, you are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community.

What types of interpersonal conflict have you experienced?
When is interpersonal conflict constructive? What elements do you think need to be present for this to happen?

Suggested Resources
The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.

Library Resources
The following e-books or articles from the University Library are linked directly in this course:

Coleman, P., Deutsch, M., & Marcus, C. (Eds.). (2014). The handbook of conflict resolution: Theory and practice (3rd ed.). Hoboken, NJ: Wiley.
Chapters 7, 10, 12, 17, and 33.
Collisson, B. (2014). Failing to see eye to eye: The role of the self in conflict misperception. North American Journal of Psychology, 16(2), 193–200.
Yarnell, L. M., & Neff, K. D. (2013) Self-compassion, interpersonal conflict resolutions, and well-being. Self & Identity, 12(2), 146–159.
Additional Resources
Hocker, J. L., & Wilmot, W. W. (2018). Interpersonal conflict (10th ed.). New York, NY: McGraw-Hill. Available in the courseroom via the VitalSource Bookshelf link.
Chapters 1, 6, and 8.

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