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Communication Case Study

Communication Case Study

Communication Case Study

One important component of becoming a professional is understanding how to communicate appropriately based on your situation. You should communicate differently with your friends than with clients and professional co-workers. A primary form of professional communication is email.


Pick three of the scenarios below. Write a professional email to a fictional instructor about each of your chosen scenarios. Make sure to include the parts of an email introduced in your reading and lecture materials for the week.


Scenario 1

You were in the middle of taking your final exam (which was timed) when the power went out. When the power resumed, the exam time had expired. You were only able to answer a few questions and have a failing grade on the final. Write a professional email to your instructor explaining the situation and asking if the exam can be reopened.

Scenario 2

You just looked at your grade on a project, and it was much lower than you anticipated. You do not understand why your grade was low because your tutor helped you prepare the project. Write a professional email to your instructor asking for clarification on your grade.

Scenario 3

Prior to the due date, your instructor approved the late submission of your assignment. When you looked at your grade, points had been deducted due to the late submission. Write a professional email to your instructor inquiring about the late penalty.

Scenario 4

You are reading the discussion posts of your classmates, and you notice that one of them copied your discussion post – i.e. they plagiarized. Write a professional email to your instructor informing them of the situation. Be sure to provide the name of the fictional student who plagiarized, and explain what they did.


Submit all three of your emails as a single document to the dropbox for grading.

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