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Evaluate delivery of goods and/or services against agreements

Evaluate delivery of goods and/or services against agreements

 Evaluate delivery of goods and/or services against agreements

Copyright Statement

© Copyright National Training


All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from National Training. No patent liability is assumed with respect to the use of information used herein.

While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.

Contents How do I use this guide? 4 Introduction 5 Application 5 Elements and Performance Criteria 5 Pre-requisites 6 Appeals and reassessment 6 Plagiarism 6 Referencing Materials 7 Understanding your results 7 Results Legend 7 Assessment activity 7 Assessment 1, 2 & 3 Instructions 8 Assessment 1: Case Study 1 10 Case Study 1A 10 Case Study 1B 11 Assessment 2: Case Study 2 12 Case Study 2 12 Assessment 3: Short Answer Questions 13 Question 1 13 Question 2 13 Question 3 13 Question 4 13 Question 5: 13 Question 6 13 Question 7 14 Question 8 14 Question 9 14 Question 10 14 Question 11 14 Question 12 14 Question 13 14 Question 14 14 Question 15 15 Question 16 15 Question 17 15 Question 18 15 Question 19 15 Question 20 15

How do I use this guide?

This guide is divided into two sections:

· The introduction section gives you information about the unit of competency you will be assessed in. For a comprehensive overview of the assessment process, the principles of assessment, refer to your ‘Student Handbook’ which was provided to you, by National Training, when you commenced your training. It’s also available online via the website:

· The second section contains assessment activities each detailing:

· Description of the assessments

· Instructions for completing the assessment activities
This guide, together with the Assessment Activity forms the assessment tools for:

Unit code


Training Package


Manage suppliers

Transport and Logistics Training Package


This unit involves the skills and knowledge required to manage suppliers in various contexts within the transport and logistics industry.

It includes assessing and building productive relationships with suppliers, and evaluating the delivery of goods/services against agreements. It also includes negotiating arrangements, resolving disagreements with suppliers and reviewing supplier performance.

The unit generally applies to those who lead individuals or teams.

Elements and Performance Criteria
1.0 Assess suppliers and build productive relationships

1.1 Criteria to effectively evaluate supplier services are developed and documented

1.2 Existing suppliers are assessed against criteria

1.3 Availability and suitability of alternate suppliers who can meet the service support requirements within legislative requirements are identified

1.4 Terms and conditions of suppliers to achieve service requirements are established and communicated

1.5 Cooperative relationships are developed with suppliers in accordance with organisational policies and procedures

2.0 Evaluate delivery of goods and/or services against agreements

2.1 Quality of goods and services supplied is assessed against criteria

2.2 Non-compliance is identified, documented and corrective action is implemented within the terms of contractual arrangements

2.3 Contingency plans are developed should suppliers fail to deliver

2.4 Relationships with suppliers are managed to support effective delivery

3.0 Negotiate arrangements with suppliers

3.1 Arrangements with suppliers are negotiated and implemented in accordance with organisational policies and procedures

3.2 Market factors that may affect the supply of goods and services are identified and communicated to relevant personnel

3.3 Immediate corrective action is taken in consultation with suppliers where potential or actual problems are indicated

4.0 Resolve disagreements with suppliers

4.1 Disagreements with suppliers are investigated to identify validity and causes

4.2 Disagreements are negotiated and resolved

4.3 Amendments to agreements, as a consequence of the resolution of disagreements, are documented

4.4 Approval is sought and obtained for amendments

4.5 Approved amendments are communicated to suppliers and relevant personnel

5.0 Review performance of suppliers

5.1 Suppliers are continuously reviewed for quality, profitability, service, delivery status and other relevant performance indicators

5.2 Supplier performance is evaluated against purchasing agreement requirements

5.3 Suppliers are informed of evaluation outcomes as required

5.4 Recommendations about future use of suppliers are made to relevant personnel

5.5 Suppliers are deleted from supplier shortlist according to criteria

Not applicable

Appeals and reassessment
If you disagree with the assessment decision and result, you have the right to appeal and be reassessed if necessary. Details of the appeals process is contained in the Complaints and Appeals Policy & Procedure, provided to you prior to enrolment. See Complaints and Appeals Policy & Procedure for more details.

While co-operative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the assessor.

Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the National Training Manager.

Plagiarism can take several forms;

· Quoting from a book or an article without acknowledging the source

· Handing in someone else’s work as your own

· Stealing and passing off another person’s words or ideas and claiming them as your own

· Giving incorrect information about the source of a quotation or idea

· Downloading information from the internet without acknowledging the source

· Copying a section of a book or article and submitting it as one’s own work

· Presenting as a new and original idea or produce something which was derived from an existing source

Referencing Materials
National Training prefers that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:

Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).

Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).

Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].

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